Shipping policy

All purchases will be packed carefully at our studio using 100% recycled materials and shipped by parcel post. Expect your product to arrive in a well padded, craft paper bag and delivered to your doorstep. 

Currently we are offering free delivery for Australia and New Zealand customers.

Within Australia, we provide fully tracked shipping which will take 3-7 business days, including processing time. Shipping to WA or remote areas in any state can take up to 7 business days or longer in exceptional circumstances (eg. when there is a Covid outbreak). Given that we are Australian Made, in order to help keep our pricing competitive, we generally give "Authority to Leave" to our courier providers, should no one be home to receive the parcels. However, we do have insurance for the rare event that a parcel is lost in transit, so a claim can be made through us if this happens, and we can either replace your item or give you a full refund. 

For international shipping, we provide fully tracked shipping with signature upon delivery. Shipping to New Zealand takes 10-20 business days, depending on the remoteness of the address. Shipping to other countries will vary, but will usually be delivered within 20 business days in urban areas, and up to 30 business days in remote areas. If there is no one at home to receive the package, the local logistics provider will either leave a note for the customer to get in back touch and arrange re-delivery or collection, or will directly try the re-delivery the following business day.